Career Dental Receptionist

● Greet patients, visitors and vendors in a friendly and professional manner.
● Manage incoming calls, directing them to appropriate departments or personnel.
● Schedule appointments, confirming patient information and medical history.
● Answer inquiries about appointment availability, wait times, and general clinic information.
● Notify medical staff of patient arrivals and delays.
● Assist new and returning patients with registration forms and paperwork.
● Maintain patient records and ensure data confidentiality.
● Provide patients and visitors with necessary information about clinic services, procedures, and policies.
● Collect co-payments and outstanding balances, issuing receipts.
● Facilitate a smooth check-out process, scheduling follow-up appointments if necessary.
● Relay urgent messages and information to appropriate staff members promptly.
● Handle patient concerns, complaints, and inquiries professionally and tactfully.
● Escalate complex issues to the appropriate management or supervisory personnel.
● Keep the reception area clean, organized, and inviting.
● Ensure reading materials and resources are readily available for patients.
● Assist with administrative tasks such as filing, data entry, and managing office supplies.
● Support other clinic staff members with clerical duties as needed.
● Liaison between dentists, dental hygienists, and other dental staff to ensure efficient patient flow, effective communication, and smooth operation of dental office.